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Please reach us at support@lunawolfekeepsake.com if you cannot find an answer to your question.
After you have placed your order and received your confirmation, we will send you a postal pack with everything you need to send your loved one's ashes/hair to us, we include a pre paid Royal Mail Tracked 48 label to return the ashes/hair to us, included in the pack is a step by step guide on how to do this
Included in your postal pack is a UK Ring Sizer if requested, a clear grip seal bag to place the ashes/hair inside, a spoon to place the ashes/hair inside the grip seal bag and a pre paid Royal Mail Tracked 48 label to return your loved one's ashes/hair to us
Delivery is 2-3 weeks from the date your order is placed, your Luna Wolfe Keepsake Jewellery will be sent back to you via Royal Mail Tracked 24
All of our Jewellery is 925 Sterling silver
All orders will receive a certificate of authenticity which certifies that the ashes/hair included in your Luna Wolfe Keepsake Jewellery are those of your loved one
We will send your order pack 'FOC'
You will only be charged for the return postage which includes your completed piece of Luna Wolfe Keepsake Jewellery containing your loved one's ashes/hair, this returns postage is charged when placing your order