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Discover Unique, Handcrafted Ashes Jewellery
These are the terms & conditions for the supply of goods and services to you by Luna Wolfe Keepsake which is a trading division of Luna Wolfe Ltd
We understand that in choosing products from our range you are likely to have experienced an event that could be very disturbing and stressful, we promise that we will do all that we can to provide a sensitive service recognising that fact.
Our products are designed to incorporate ashes or hair, we promise to take great care of these items for you and keep them securely labelled and stored at all times, we will also return any surplus materials to you, unfortunately we cannot guarantee the security of these materials and the finished product when in transit with our preferred delivery service Royal Mail.
Whilst any materials and finished goods are of huge emotional value to you, that cannot be reflected in our liability, all items in transit will be well insured, however our liability will be restricted to the market value or cost of the items concerned.
We advise you to keep some additional material stored for the long term assurance against you wanting additional items or replacing something if you are unfortunate to lose them.
Sizing of rings, necklaces and bracelets etc are entirely your responsibility, we recommend that you seek professional assistance in ensuring correct sizing, many local jewellers are happy to provide this service and you will find that some may ask for a small fee or a charity donation, if inadvertently you instruct us us to provide a size of ring that does not fit we are unable to offer a resizing service.
In the unlikely event that any item you purchase is defective then we will replace or correct it and return it to you as soon as reasonably possible, if we need to re make the item we will need to be provided with additional materials as once set in resin we are unable to retrieve the ashes/hair.
Payment is due at the time of order as these items are made specifically for you, your order may be cancelled and your money refunded up to the time that the manufacture of your article has commenced, thereafter refunds cannot be made.
Delivery times are quoted as 2-3 weeks, this is an estimate only, as our items are individually made, once an order has been processed in some cases a faster delivery may be offered at no extra charge, alternatively if a faster delivery is required please contact us and we will try and accommodate where possible,